Reference

How uuvip Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via GCash, Maya or InstaPay, and use the lobby — and how we protect it.

Account data protectionGCash, Maya, InstaPay contextYour access and deletion rightsCookie and device data clarityDirect contact for privacy requests
uuvip How uuvip Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply several layers of protection to the data you share with us — from the moment you enter your details at registration through every GCash, Maya or InstaPay transaction you make. These are the core practices we keep consistent across all account types.

Encrypted Account Storage

Your password and payment-linked credentials are stored using hashed encryption. We never store raw GCash or Maya account numbers on our servers after a transaction completes.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections get used most. You can adjust cookie preferences through your browser settings at any time.

Data Retention and Deletion

Active account data is retained while your account remains open. Once you request deletion, we remove personal identifiers within the period allowed under applicable law and confirm completion by email.

Third-Party Data Sharing Limits

We share only what payment processors need to clear your InstaPay or GCash transaction. No marketing partners receive your personal data without your explicit, separate consent.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold, correct an error, or submit a deletion request, our support team handles privacy queries directly. You can reach us through live chat inside the lobby, by email, or by submitting a request through your account settings panel. We aim to acknowledge privacy requests within one business day and resolve them within the period required under applicable law.

Live Chat Open the chat widget inside your account dashboard and select the Privacy Request topic. Our team picks up queries and routes them to the data team.
Email Support Send your request to our support address listed in the account help section. Include your registered email and a description of the data action you need.
Account Settings Panel Go to Settings, then Privacy, inside your logged-in account. You can download a summary of your stored data or submit a deletion request from that screen.

Your Privacy Policy Questions, Addressed

These are the questions we get most often about how your data is used, stored and accessed on uuvip. If your question is not here, use the live chat or email route described in the contact section above.

We collect your name, email, date of birth and the mobile number you use for your GCash or Maya wallet. We also log the device identifier and IP address recorded at the time of registration.

No. Once a GCash or Maya transaction is matched to your account, we retain only the transaction reference number. We do not store your full wallet credentials or PIN.

Yes. Go to Settings, then Privacy, in your logged-in account and submit a data access request. We will compile and send your data summary within the period required under applicable law.

Submit a deletion request through the Privacy section in your account settings or contact us via live chat. We will confirm receipt and complete the removal within the legally required period.

We do not share your data with marketing partners without your explicit consent. Data is shared only with payment processors — such as those handling InstaPay transfers — under binding data agreements.

We use session cookies for login continuity and analytics cookies to see which parts of the lobby are used most. You can disable non-essential cookies through your browser settings without losing account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.